What to Expect at a Veterinary Appointment
Knowing what you can expect at your first appointment with us will help to make the process much more pleasant for both you and your beloved pet.
We encourage all of our clients to arrive about 10 minutes early in order to fill out our New Patient Form. If you'd like to save some time, you can also complete the New Patient Form online in advance.
Meet Your Veterinarian
One of the members of our veterinary team will meet with you to review your pet's medical history and discuss any issues they may be experiencing. You can ask any questions you want, and we'll dedicate time to answering them.
Examination, Diagnosis & Treatment
Once your pet has been assessed, we will provide you with a diagnosis and options for treatment. Your veterinarian will work with you to determine a treatment plan for your pet.
After your visit with us, we will create a detailed report of our diagnosis of your pet, the discussion we had with you, your pet's treatment plan and any other important information. We'll keep this all on hand for whenever you may need it.
Our Pet Care Philosophy
We are proud to be able to serve pet owners in Fayetteville the best possible standard of veterinary care. We are committed to customer service and building trusting relationships with all of our clients.
We are passionate about preventive care and providing comprehensive services to pets from across Fayette County and have been doing so with excellence for over 40 years.
Find out more about our office's policies, the payment options you have and our appointment booking process by reading through our hospital's FAQs.
- What types of payment options are available?
Payment in full is expected at the time services are provided or upon discharge of your pet. We accept payment by cash, check, Visa, MasterCard, Discover, and American Express.
- Are there payment plans available for my pet’s care?
We are proud to offer CareCredit as a financing option. They offer an easy application process that will give you results in minutes.
- Will I be provided with an estimate of costs?
We will always provide you with an estimate of the cost of our services before treating your pet. However, unforeseen circumstances may arise that can impact your final bill.
We will always discuss our written estimate with all clients before they leave our facility, and require a deposit based on our estimate prior to any further treatment.
- Should I call ahead to book an appointment?
Absolutely! Please contact us ahead of time to book an appointment. This will help to make sure that we have room in our schedule to give your pet the time and attention they deserve.
In the event that your pet needs emergency care during our regular business hours, please contact us right away.
- What is your appointment cancellation policy?
If you need to cancel or reschedule an appointment, please let us know as soon as possible so that we can offer the space in our schedule to other clients.
- What types of animals do you treat?
We provide veterinary care to dogs and cats from across Fayette County.
- Where can I purchase my pet's prescription and food?
You can purchase all the medications and specialty food your pet needs either via our online store or our in-house pharmacy.
- What are the fees associated with an emergency visit?
A deposit payment is required for all emergency examinations. Once the staff and doctors have examined your pet, an estimate for treatment will be given to you to determine a treatment plan.
For any further services like diagnostics, surgeries or hospitalizations, we will require a deposit upfront and payment will be due in full when your pet is discharged.
- Can you help with my pet insurance?
We’re happy to help you fill out pet insurance forms for your pet’s visit.
Pet Owner Resources
Here are some helpful links for your pet's health.